Vitalia Partners, S.L. will not send any products until the Vitalia Partners, S.L. Administration Department has verified that payment has been made.
Delivery shall be considered completed at the time the carrier has placed the products in the possession of the client and the delivery receipt has been signed. The customer must check the products upon reception and detail all their reservations and complaints on the delivery receipt so that they can then be investigated.
Vitalia Partners, S.L. does not undertake any urgent shipments. The delivery times indicated by Vitalia Partners, S.L. are a guide and Vitalia Partners strives to respect them. However, their delay does not imply the cancellation of the purchase or any compensation whatsoever. Any penalty clause introduced by the customer for the delay of a purchase is ineffective due to the application of the provisions of these legal conditions.
Vitalia Partners, S.L. will ship the products by the means it deems to be quickest in order to fulfil its commitments.
Products purchased will be delivered to the address specified in the order.
Invoices are sent to the email address specified by the customer in registering on the imperiumbeautygroup.com online store and may also be consulted in the registration account created by customer in the imperiumbeautygroup.com online store.
There will be no deliveries on Saturdays, Sundays or public holidays.
The carrier is responsible for prompt delivery.
An order is considered delivered when the carrier delivers the package, or packages, to the customer and the customer signs the delivery receipt. The customer must check the condition of the goods upon reception and indicate any anomalies on the delivery receipt.
All orders whose payment has been confirmed until 4 p.m. on a working day will be shipped the same day.
Orders received after 4 pm will be prepared and shipped the next working day. Deliveries are only made on working days from Monday to Friday. All our articles are sent by courier.
Delivery to Spain peninsula is within 24 hours from the shipment.
Shipping costs will be billed to the customer. Such costs differ depending on the destination and weight.
For orders of more than 3 kg, the shipping costs will be calculated according to the weight, volume and shipping address, and the customer will be informed about, in order to generate the corresponding invoice.
The corresponding customs charges and local taxes must be paid by the customer at the time of receiving the shipment.
CLAIM FOR UNDELIVERED ORDERS
Upon receipt of an email that their order has been sent, if the customer does not receive the product after a reasonable amount of time, they can contact Vitalia Partners, S.L. via phone (+34) 912175311, or by email at: firstname.lastname@example.org to clarify the cause of the delay. Once the complaint has been received, Imperium Beauty Group will contact the customer and / or user in order to explain what happened and reach an agreement on what happened. In the case that Vitalia Partners S.L. does not have access to the goods required, the consumer and / or user will be informed of this unavailability, and will receive a refund from Vitalia Partners. S.L. as soon as possible.