FAQS
SHIPPING & RETURNS
WHAT SHIPPING COMPANY DO YOU USE?
HOW DO I TRACK MY PACKAGE?
ONCE YOUR ORDER LEAVES THE WAREHOUSE, YOU WILL BE PROVIDED WITH AN EMAIL THAT WILL HAVE YOUR TRACKING INFORMATION TO FOLLOW ALONG WITH.
HOW LONG DOES SHIPPING TAKE WITHIN SPAIN?
ALL ORDERS WHOSE PAYMENT HAS BEEN CONFIRMED UNTIL 4 P.M. ON A WORKING DAY WILL BE SHIPPED THE SAME DAY.
ORDERS RECEIVED AFTER 4 PM WILL BE PREPARED AND SHIPPED THE NEXT WORKING DAY. DELIVERIES ARE ONLY MADE ON WORKING DAYS FROM MONDAY TO FRIDAY. ALL OUR ARTICLES ARE SENT BY COURIER.
DELIVERY TO SPAIN PENINSULA IS WITHIN 24 HOURS FROM THE SHIPMENT.
MY PACKAGE HAS NOT ARRIVED? WHAT CAN I DO?
UPON RECEIPT OF AN EMAIL THAT THEIR ORDER HAS BEEN SENT, IF THE CUSTOMER DOES NOT RECEIVE THE PRODUCT AFTER A REASONABLE AMOUNT OF TIME, THEY CAN CONTACT VITALIA PARTNERS, S.L. VIA PHONE (+34) 912175311, OR BY EMAIL AT: INFO@IMPERIUMBEAUTYGROUP.COM TO CLARIFY THE CAUSE OF THE DELAY. ONCE THE COMPLAINT HAS BEEN RECEIVED, IMPERIUM BEAUTY GROUP WILL CONTACT THE CUSTOMER AND / OR USER IN ORDER TO EXPLAIN WHAT HAPPENED AND REACH AN AGREEMENT ON WHAT HAPPENED. IN THE CASE THAT VITALIA PARTNERS S.L. DOES NOT HAVE ACCESS TO THE GOODS REQUIRED, THE CONSUMER AND / OR USER WILL BE INFORMED OF THIS UNAVAILABILITY, AND WILL RECEIVE A REFUND FROM VITALIA PARTNERS. S.L. AS SOON AS POSSIBLE.
WHAT IS YOUR REFUND POLICY?
THE CONSUMER AND / OR USER SHALL HAVE A PERIOD OF 14 CALENDAR DAYS FROM THE DATE OF RECEIPT TO RETURN THE PRODUCT WITHOUT STATING THE REASON AND WITHOUT INCURRING ANY COSTS OTHER THAN SHIPPING AND RETURNING COSTS, WHICH WILL BE PAID BY THE CUSTOMER. THE FOLLOWING (AMONG OTHERS) ARE EXCEPTIONS WITHIN THE RIGHT OF WITHDRAWAL, AND ARE EXPRESSLY CONTAINED IN THE LAW REGARDING CONSUMERS AND USERS. THESE ARE:
- THE SUPPLY OF SEALED GOODS WHICH ARE NOT SUITABLE FOR RETURN DUE TO HYGIENE OR HEALTH PROTECTION REASONS, AND WHICH WERE UNSEALED AFTER DELIVERY.
- THE SUPPLY OF GOODS THAT AFTER DELIVERY, TAKING INTO ACCOUNT THEIR NATURE, HAVE BEEN INSEPARABLY MIXED WITH OTHER GOODS.
THE REFUND WILL BE MADE BY THE SAME PAYMENT METHOD WITH WHICH THE USER MADE THE PURCHASE. THE PRODUCT MUST BE RETURNED IN THE SAME CONDITION AS RECEIVED, I.E. IN PERFECT CONDITION AND OF COURSE IT CANNOT BE DAMAGED, HIT OR WITH CLEAR EVIDENCE OF USE THAT PREVENTS THE RESALE OF THAT PRODUCT. TO RETURN THE PRODUCT, IT SHOULD BE SENT IN APPROPRIATE PACKAGING TO PROTECT IT DURING TRANSIT.
WHAT CAN I DO IN CASE I WANT THE REFUND OF MY ORDER?
TO EXERCISE THEIR RIGHT OF WITHDRAWAL, THE CUSTOMERS HAVE A PERIOD OF 14 CALENDAR DAYS. THEY HAVE TO COMPLETE THE FORM ESTABLISHED FOR THIS PURPOSE IN THE “MY ACCOUNT” SECTION, OR SUBMIT ANOTHER TYPE OF UNMISTAKABLE DECLARATION IN WHICH THEY EXPRESS THEIR DECISION TO WITHDRAW FROM THE SALES CONTRACT. THIS DECLARATION MUST CONTAIN THE FOLLOWING INFORMATION:
- IDENTIFICATION DETAILS: FULL NAME AND ADDRESS.
- THE INVOICE NUMBER
- NAME OF THE ACQUIRED GOODS.
- WILLINGNESS TO WITHDRAW FROM THE CONTRACT.
- DATE OF COMMUNICATION.
- IF THE REQUEST IS SENT BY NON-ELECTRONIC MEANS, IT MUST BE SIGNED.
FROM THE DATE ON WHICH THE CUSTOMER INFORM US ABOUT HIS DECISION TO CANCEL THE PURCHASE, HE HAS A PERIOD OF 7 CALENDAR DAYS TO RETURN THE PRODUCTS PURCHASED TO VITALIA PARTNERS, S.L., IN PERFECT CONDITIONS, TOGETHER WITH A COPY OF THE PURCHASE INVOICE. THEN, VITALIA PARTNERS, S.L. SHALL PROMPTLY CONFIRM BY MAIL TO THE CUSTOMER, THE RECEPTION OF SUCH A WITHDRAWAL STATEMENT. UPON RECEPTION OF THE RETURNED PTODUCTS, VITALIA PARTNERS, S.L. WILL REFUND THE AMOUNT PAID BY THE CUSTOMER FOR THE PRODUCTS, WHILE SHIPPING AND RETURN CARRIER COSTS WILL ALWAYS BE IN CHARGE OF THE CUSTOMER.
HOW CAN I CANCEL AN ORDER?
IF AFTER PURCHASE, YOU WISH TO CANCEL AN ORDER THAT HAS NOT YET BEEN ISSUED, YOU CAN ALWAYS DO SO VIA THE CONTACT FORM IN THE “CONTACT” SECTION, WHICH WAS CREATED FOR THIS PURPOSE, BY SENDING AN EMAIL TO: INFO@IMPERIUMBEAUTYGROUP.COM, VIA THE CUSTOMER FORM, OR BY TELEPHONE AT (+34) 912175311, AND STATING THE NUMBER OF THE ORDER TO BE CANCELLED.
DO YOU DELIVER TO P.O. BOXES?
OUR CARRIERS DO NOT DELIVER TO P.O. BOXES. ALL OUR PACKAGES ARE SIGNATURE REQUIRED TO ENSURE THAT OUR PRODUCTS ARE GETTING TO OUR CUSTOMERS SAFELY.
PAYMENTS
WHAT PAYMENT METHOD DO YOU ACCEPT?
CREDIT OR DEBIT CARD VIA THE VIRTUAL POS. THROUGH THIS PAYMENT METHOD, THE BUYER WILL HAVE TO PROVIDE THEIR CREDIT CARD NUMBER, EXPIRATION DATE AND CVV NUMBER. IN THIS CASE, THEIR DATA WILL BE ENCRYPTED AND SENT UNDER THE SECURE VIRTUAL BANK SERVER, POS. THIS PROCEDURE DOES NOT PROVIDE ANY OF THEIR CARD DETAILS TO IMPERIUMBEAUTYGROUP.COM
WIRE TRANSFER: A CUSTOMER WHO OPT TO PAY BY THIS METHOD HAS TO MAKE A BANK TRANSFER (IDENTIFYING THE ORDER REFERENCE IN THE “PURPOSE” SECTION) WITHIN A MAXIMUM OF 3 WORKING DAYS AFTER THE ORDER IS PLACED. THE COMPANY RESERVES THE RIGHT TO CANCEL THE ORDER IN THE CASE THAT IT DOES NOT RECEIVED CONFIRMATION OF THE TRANSFER AFTER THIS PERIOD. THE BANK ACCOUNT WILL BE SHOWN TO THE CUSTOMER ON THE CORRESPONDING INVOICE.
CAN YOU LOWER MY INVOICE AND PUT IT AS GIFT VALUE?
WE ARE UNABLE TO ALTER THE PRICING OF OUR PRODUCTS AND WE MUST ABIDE BY THE CUSTOMS REGULATIONS IN OUR CUSTOMER’S REGIONS. WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY CAUSE.
HENNA PRODUCTS
WHAT DOES IT MAKE IMPERIUM BEAUTY GROUP STAND OUT?
EVERY PRODUCT OF IMPERIUM BEAUTY GROUP AND EVERY CHOICE WE MAKE MEETS OUR CORE VALUES.
IMPERIUM BEAUTY GROUP’S HIGH-QUALITY PRODUCTS COME IN SUSTAINABLE AND ENVIRONMENTALLY FRIENDLY PACKAGING. ENVIRONMENTAL AWARENESS IS IMPORTANT FOR US, FOR YOU, FOR OUR FAMILIES AND OUR CUSTOMERS. SO LET’S ALL DO OUR BIT, THEN TOGETHER WE WILL ACHIEVE A MORE SUSTAINABLE WORLD, WHICH WE WILL PROUDLY INHERIT TO FUTURE GENERATIONS. IMPERIUM BEAUTY GROUP WANTS TO CONTRIBUTE TO THAT.
WE WOULD LIKE TO MENTION OUR FLAGSHIP-PRODUCT, THE IMPERIUM HENNA. IT IS A PRODUCT BASED ON PURE HENNA BUSH LEAVES AND THE BEST HAIR COLORING INGREDIENTS (COLORS DO NOT TEND TO REDDISH TONES). IT CONTAINS ZERO HARSH CHEMICALS SUCH AS AMMONIA, LEAD OR HYDROGEN PEROXIDE AND IT IS NOT HARMFUL TO THE SKIN.
IS IMPERIUM BEAUTY GROUP PRO CRUELTY-FREE?
IMPERIUM HENNA PRODUCTS AND IMPERIUM EYEBROW LAMINATION PRODUCTS ARE ALL VEGAN AND THEY ARE NOT TESTED ON ANIMALS.
HOW TO USE BROW HENNA?
YOU MUST FOLLOW THE PROCEDURE AS EXPLAINED BELOW:
- REMOVE EYEBROWS MAKEUP.
- PLUCK THE EYEBROWS IF NECESSARY.
- EXFOLIATE THE EYEBROWS WELL TO REMOVE REMAINS OF OIL AND DEAD SKIN CELLS.
- REMOVE THE EXFOLIATING RESIDUE USING THE CLEANSING LOTION.
- CHOOSE THE MOST SUITABLE HENNA SHADE FOR YOUR CLIENT.
- MIX 1 SCOOP OF HENNA WITH THE SAME AMOUNT OF WATER TO GET A FIRM PASTE.
- APPLY A THIN HENNA LAYER BY THE STAMPING TECHNIQUE UNTIL THE EYEBROW IS WELL COVERED. USE THE HENNA REMOVER TO CREATE A REALLY SHARP EYEBROW.
- WHEN THE FIRST COAT IS COMPLETELY DRY, APPLY A SECOND THICK COAT AND CORRECT THE BROW SHAPE USING HENNA REMOVER.
- AFTER 3-5 MINUTES, USE A COTTON SWAB DIPPED IN WATER TO REMOVE THE PRODUCT FROM THE INNER CORNER OF THE EYEBROW FOR CREATING A SHADED EFFECT.
- AFTER 10-15 MINUTES, COMPLETELY REMOVE THE HENNA WITH A COTTON PAD DIPPED IN WATER.
- GIVE YOUR CLIENT AFTERCARE ADVICES.
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IS IT NECESSARY TO DO AN ALLERGY TEST FOR HENNA?
WE ALWAYS RECOMMEND TO DO A PATCH TEST!
IMPERIUM HENNA CONTAINS P-PHENYLENEDIAMINE, AN AROMATIC AMINE THAT IS USED IN ALL TYPES OF EYEBROW AND HAIR DYES; THIS AMINE CAN CAUSE ALLERGIC REACTIONS.
HOW TO PERFORM AN ALLERGY TEST FOR HENNA?
ALWAYS DO AN ALLERGY TEST AT LEAST 24 HOURS BEFORE THE TREATMENT, BY PUTTING SOME HENNA PASTE ON THE WRIST OR ANY OF THE SOFT PARTS OF THE CLIENT’S ARM. THE ALLERGY CAN OCCUR UP TO TWO DAYS. IF THERE IS ANY ALLERGIC REACTION, YOU WILL NOT BE ABLE TO PERFORM THE BROW HENNA TREATMENT TO THE ALLERGIC CLIENT.
TIP: ALWAYS USE BLACK HENNA TO PERFORM THE TEST, AS IT HAS THE HIGHEST CONCENTRATION OF PPD.
HENNA AFTERCARE TIPS
IT IS VERY IMPORTANT TO TAKE CARE OF THE HENNA TINTED BROWS, IN ORDER TO GET LONG-LASTING RESULTS. LET’S SEE SOME TIPS:
- AVOID CONTACT WITH WATER FOR UP TO 24 HOURS, THIS INCLUDES SHOWERS, SWIMMING, SAUNAS, WORKOUTS, AND OTHER ACTIVITIES WITH STEAM, SWEAT, OR WATER.
- AVOID CLEANING YOUR EYEBROWS DAILY.
- USE SUN-BLOCK ON HOLIDAYS SO THAT YOU DON’T GET AN ALLERGIC REACTION. THIS ALSO COUNTS FOR A SUNBED VISIT; WAIT UNTIL THE HENNA IS REMOVED FROM THE SKIN.
- DO NOT EXFOLIATE OR APPLY OILY PRODUCTS.
HOW LONG DOES THE HENNA LAST ON THE EYEBROWS?
IMPERIUM HENNA TINTS THE HAIR AND THE SKIN. COLOR REMAINS ON SKIN FOR UP TO 14 DAYS (DEPENDING ON SKIN TYPE AND EYEBROW AFTERCARE), WHILE IN EYEBROW HAIR IT CAN LAST UP TO 8 WEEKS. THIS ALLOWS TO ENJOY TINTED BROWS FOR LONGER, WITHOUT NEEDING MAKEUP.
DOES HENNA COVER GRAY HAIR?
YES, IMPERIUM HENNA COVERS 100% GRAY HAIR.
MANY WOMEN CAN BENEFIT FROM HENNA BROW TINTING, INCLUDING THOSE WITH SPARSE OR LIGHT-COLORED BROWS. NO MORE FILLING IN YOUR EYEBROWS EVERY DAY! IMPERIUM HENNA IS THE KEY FOR PEOPLE WHO LIKE TO WAKE UP WITH PERFECT EYEBROWS.
IS IT BETTER TO USE BROW HENNA WITH THE HENNA ACTIVATOR?
IT DEPENDS ON THE RESULTS YOU WANT TO GET: A NATURAL OR A POWERFUL LOOK.
IF YOU DESIRE A POWERFUL BROW TINTING, THE HENNA ACTIVATOR IS THE PERFECT PRODUCT TO ENHANCE THE INTENSITY OF THE COLOUR ON THE BROW HAIR AS WELL AS ON THE SKIN. IT IS THE IDEAL ALTERNATIVE TO WATER WHEN PREPARING THE HENNA FOR APPLICATION. IT IS FORMULATED WITH INGREDIENTS DERIVED FROM NATURAL SOURCES.
HOW TO USE HENNA ACTIVATOR?
ADD 4-5 DROPS OF ACTIVATOR TO HENNA OR AS PER REQUIREMENT AND MIX WELL TO MAKE A PASTE OF THE DESIRED CONSISTENCY.
IS HENNA BROW TINTING SAFE FOR EVERYONE?
IMPERIUM BROW HENNA IS A NATURAL BASED PRODUCT AND DOESN’T CONTAIN AMMONIA, LEAD OR HYDROGEN PEROXIDE, SO IT IS GENERALLY SAFE FOR MOST OF PEOPLE.
HOWEVER, BE AWARE AND DO NOT USE IMPERIUM HENNA IF:
- YOUR CLIENT HAS ALOPECIA (EXTREME HAIR LOSS)
- YOUR CLIENT IS HYPERSENSITIVE TO HENNA
- YOUR CLIENT IS ALLERGIC TO HAIR DYE (PPD)
- YOUR CLIENT IS PREGNANT
LAMINATION PRODUCTS
WHAT DOES IT MAKE IMPERIUM BEAUTY GROUP STAND OUT?
EVERY PRODUCT OF IMPERIUM BEAUTY GROUP AND EVERY CHOICE WE MAKE MEETS OUR CORE VALUES.
IMPERIUM BEAUTY GROUP’S HIGH-QUALITY PRODUCTS COME IN SUSTAINABLE AND ENVIRONMENTALLY FRIENDLY PACKAGING. ENVIRONMENTAL AWARENESS IS IMPORTANT FOR US, FOR YOU, FOR OUR FAMILIES AND OUR CUSTOMERS. SO LET’S ALL DO OUR BIT, THEN TOGETHER WE WILL ACHIEVE A MORE SUSTAINABLE WORLD, WHICH WE WILL PROUDLY INHERIT TO FUTURE GENERATIONS. IMPERIUM BEAUTY GROUP WANTS TO CONTRIBUTE TO THAT.
WE WOULD LIKE TO MENTION OUR FLAGSHIP-PRODUCT, THE IMPERIUM HENNA. IT IS A PRODUCT BASED ON PURE HENNA BUSH LEAVES AND THE BEST HAIR COLORING INGREDIENTS (COLORS DO NOT TEND TO REDDISH TONES). IT CONTAINS ZERO HARSH CHEMICALS SUCH AS AMMONIA, LEAD OR HYDROGEN PEROXIDE AND IT IS NOT HARMFUL TO THE SKIN.
IS IMPERIUM BEAUTY GROUP PRO CRUELTY-FREE?
IMPERIUM HENNA PRODUCTS AND IMPERIUM EYEBROW LAMINATION PRODUCTS ARE ALL VEGAN AND THEY ARE NOT TESTED ON ANIMALS.
HOW TO DO BROW LAMINATION SERVICE?
THE BROW LAMINATION TREATMENT TAKES BETWEEN 45 – 60 MINUTES, PERFORMING THE FOLLOWING STEPS:
- START BY CLEANING THOROUGHLY THE EYEBROWS.
- APPLY THE GLUE AND STRETCH THE BROW HAIR IN THE DESIRED DIRECTION.
- APPLY STEP 1 TO OPEN THE HAIR STRUCTURE. LET IT REMAIN FOR 5 MINUTES BEFORE REMOVING IT.
- THEN APPLY STEP 2 TO CLOSE THE HAIR STRUCTURE AND FIX ITS DIRECTION. REMOVE AFTER 5 TO 7 MINUTES OF EXPOSURE.
- NOW YOU CAN APPLY THE EYEBROW TINT
- FINALLY, APPLY THE BROW BOTOX, VERY IMPORTANT TO STRENGTHEN THE HAIR STRUCTURE. LET THE CREAM TAKE EFFECT FOR 5 MINUTES.
IS IT NECESSARY TO DO AN ALLERGY TEST FOR BROW LAMINATION?
YES, WE RECOMMEND TO ALWAYS DO A PATCH TEST, AT LEAST 24 HOURS PRIOR TO THE BROW LAMINATION TREATMENT.
BROW LAMINATION AFTERCARE TIPS
AVOID CONTACT WITH WATER FOR UP TO 24 HOURS, THIS INCLUDES SHOWERS, SWIMMING, SAUNAS, WORKOUTS, AND OTHER ACTIVITIES WITH STEAM, SWEAT, OR WATER.
CAN I PERFORM THE BROW LAMINATION AND THE BROW HENNA TINTING AT THE SAME TIME?
NO, IF YOU WANT TO DYE YOUR EYEBROWS WITH HENNA, YOU HAVE TO WAIT 48 HOURS AFTER HAVING PERFORMED THE EYEBROW LAMINATION SERVICE.